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Missoula County 911 Center
(406) 721-5700 ext. 3452
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Missoula County 911 Center

Department: 911 Center
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911 Center: When to Call 9-1-1


In an emergency (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).  Some examples of when to call 9-1-1:

When NOT to Call 9-1-1

Some examples of when not to call 9-1-1:

REMEMBER...9-1-1 is to be used for emergencies (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).

For police information, call your local police. (Numbers are listed in Blue Pages of the telephone directory)

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Anyone Can Call 9-1-1

Anyone can call 9-1-1, no matter how old you are. There have been children on that have helped their parents and they were only 3 years old!

The sight-impaired can use the digits, 9-1-1 on the telephone.

The hearing and speech impaired can use a special phone called a TTY/TDD machine to access 9-1-1.

How to call 9-1-1

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9-1-1 and How it Works

When you dial 9-1-1 in Missoula County, your call will be automatically routed to the 9-1-1 answering point located in the Missoula County Courthouse. If for some reason your call is accidentally routed to a different 9-1-1 Center you will either be transferred to the appropriate center, or the dispatcher will take your information and contact the correct 9-1-1 Center for you.

What do I need to do when I use 9-1-1?

9-1-1 is only a telephone number. Quick response depends on the important information that you provide. The 9-1-1 Telecommunicator will ask you a series of questions. Remain calm and be prepared to provide the following information:

  1. What kind of emergency you have or what kind of help you need.
  2. Where is the emergency?
  3. The telephone number you are calling from.
  4. If you are reporting a medical emergency be prepared to provide the following additional information:
    1. What is wrong with the patient?
    2. Age of patient.
    3. Is the patient conscious?
    4. Is the patient breathing normally?

Red icon with exclamation mark.REMEMBER: 9-1-1 is not for jokes ... it is for people who need help.   Know your address and telephone number.

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Helpful Tips

  1. Post your address, phone number and the closest intersection to your home by each telephone for anyone (baby-sitter, friend, visitor and family members) to be able to give the vital information needed for quick response.
  2. Be sure your house number is visible from the street or clearly posted where your driveway joins the main road.
  3. Be sure to explain to your children what is and is not an emergency! If they are ever in doubt tell them to call 9-1-1.

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More Information

Icon for dispatchers for 911.Interested in becoming a 911 Dispatcher? Visit our Training page.

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