911 Center: When to Call 9-1-1
In an emergency (when you believe that the immediate response of the police, a fire truck or an ambulance is needed). Some examples of when to call 9-1-1:
- When you see fire or smoke.
- When you or someone with you is in danger.
- When you see a crime is being committed or has just occurred.
- When you believe that an ambulance is needed because someone is hurt or sick.
- When someone is trying to get in your house.
- When someone suspicious is prowling around your house or neighbors house.
- When a child is approached by a stranger.
When NOT to Call 9-1-1
Some examples of when not to call 9-1-1:
- To obtain weather reports.
- To report utility problems (such as power outages, phone and water repairs
- To ask for directions or road names.
- For general information pertaining to police reports, jails.
- Keys locked in vehicles, unless someone is locked inside.
- To request a cab.
- To request an ambulance for non-emergency routine transports.
- To find out what time the parade begins.
REMEMBER...9-1-1 is to be used for emergencies (when you believe that the immediate response of the police, a fire truck or an ambulance is needed).
For police information, call your local police. (Numbers are listed in Blue Pages of the telephone directory)
Anyone Can Call 9-1-1
Anyone can call 9-1-1, no matter how old you are. There have been children on that have helped their parents and they were only 3 years old!
The sight-impaired can use the digits, 9-1-1 on the telephone.
The hearing and speech impaired can use a special phone called a TTY/TDD machine to access 9-1-1.
How to call 9-1-1
- To call 9-1-1 from a home phone or a simple business phone, pick up the phone and press the numbers, 9-1-1.
- To call 9-1-1 from a Centrex or PBX business extension, obtain an outside line and then press the numbers, 9-1-1.
- To call 9-1-1 from a pay phone, no money is needed, simply pick up the receiver and press the numbers 9-1-1.
- To call 9-1-1 from a cellular phone or mobile phone, press the numbers 9-1-1 and press the "send" or "snd" button (this button is usually green). Be prepared to give your cell phone number and your location.
9-1-1 and How it Works
When you dial 9-1-1 in Missoula County, your call will be automatically routed to the 9-1-1 answering point located in the Missoula County Courthouse. If for some reason your call is accidentally routed to a different 9-1-1 Center you will either be transferred to the appropriate center, or the dispatcher will take your information and contact the correct 9-1-1 Center for you.
What do I need to do when I use 9-1-1?
9-1-1 is only a telephone number. Quick response depends on the important information that you provide. The 9-1-1 Telecommunicator will ask you a series of questions. Remain calm and be prepared to provide the following information:
- What kind of emergency you have or what kind of help you need.
- Where is the emergency?
- The telephone number you are calling from.
- If you are reporting a medical emergency be prepared to provide
the following additional information:
- What is wrong with the patient?
- Age of patient.
- Is the patient conscious?
- Is the patient breathing normally?
REMEMBER: 9-1-1 is not for jokes ... it is for people who need help. Know your address and telephone number.
- Post your address, phone number and the closest intersection to your home by each telephone for anyone (baby-sitter, friend, visitor and family members) to be able to give the vital information needed for quick response.
- Be sure your house number is visible from the street or clearly posted where your driveway joins the main road.
- Be sure to explain to your children what is and is not an emergency! If they are ever in doubt tell them to call 9-1-1.