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Missoula County 911 Center
(406) 721-5700 ext. 3452
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Missoula County 911 Center

Department: 911 Center
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911 Center


This course has been approved for 2 CEU's for the EMT-Basic in Montana. Check out the Course Outline below, if you're interested, contact Jim Gabrielson at jgabrielson@co.missoula.mt.us.

MISSOULA COUNTY 9-1-1/DISPATCH CENTER INTERAGENCY COMMUNICATIONS COURSE OUTLINE

Jim Gabrielson: Instructor

Information icon.This Class has been approved for 2 CEU's for the EMT-Basic.

This 2-hour class is designed to give the Student an overall understanding of the Missoula County 9-1-1 Communications Center, and the dispatchers who operate it.

20-30 minutes will be spent in the 9-1-1 Center Conference Room explaining how dispatchers are selected and trained, as well as overall operation of the Center.

The remainder of time will be spent in the Center:

You may spend more than the allotted time inside the Center if you are interested, with the approval of the Shift Supervisor. Only 2 hours of CEU’s will be granted however.

I hope this proves to be an interesting and fun class. Please ask questions as they come to mind, and feel free to interact with the dispatchers. They are eager to help you and to learn your points of view on how things operate!!

MISSOULA COUNTY 9-1-1/DISPATCH CENTER

Course Outline

Right arrow icon.IN THE CONFERENCE ROOM (20-30 Minutes)

  1. Introduction
    • Brief Tour and Introductions
    • Discussion of Ethics and Confidentiality
  2. The Center
    • History
    • Chain of Command
    • Different Positions in the Center
      • Main Phones
      • Fire/Medical/Admin (FMA)
      • Sheriff’s Dispatch
      • City PD Dispatch
      • 5th and 6th Positions
    • Other Agencies Dispatched and Agencies dealt with on a regular basis
  3. The Dispatcher
    • The Selection Process
    • Training
      • Classroom: SOG’s, Jurisdictions, CAD
      • EMD/CPR
      • In-Center
    • CJIN/NCIC
    • Continuing Education
  4. The 9-1-1 Call
    • What is going on and where? Phone Number?
    • Gathering pertinent info and routing
      • Medical? Chief Complaint,Age,Sex
      • Law Enforcement? In-progress, Weapons, DOT
      • Other? Pertinent Details, Refer to Other Agency?
    • Other info important to the call
      • Medical: EMD the cal
      • Law Enforcement: Descriptions, Other Suspect/Vehicle Info,
      • Other, gain other info as needed

QUESTIONS/COMMENTS?

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Right arrow icon.INSIDE THE CENTER (Approximately 90-115 Minutes)

Time spent here can be longer than 1¾ hours with the approval of the on-duty Shift Supervisor.

OBJECTIVES AT THE MAIN PHONES POSITION:

  1. Medical Calls
    • Getting the pertinent info: All-Callers Card, Where, Chief Complaint, Age and Sex of the Patient
    • "EMD"ing the Call: Vital Points Questions to determine Critical or Non-Critical Response.
    • Pre-Arrival Instructions
  2. All Other Calls
    • Getting the pertinent info: Where, What Happened, etc.
    • The art of gleaning needed information from the Caller
  3. Backing Up the FMA Dispatcher

OBJECTIVES AT THE FIRE/MEDICAL/ADMIN POSITION:

  1. Observe the duties of the FMA Position
    • The Fire/ Medical Call
      • Review pertinent info
      • Look up and apply recommendations
      • Page the units
      • Answering radio traffic and updating the units **Using the CAD Map to help in location of an address**
      • Getting Run Times
    • Discussion of the 3 Fire Channels, 5 Transmitter Sites, and why they are used they way are
    • Other Duties:
      • Life Flight Tracking
        • Admin Calls/Overflow 9-1-1 Lines
        • TDD Calls
        • Alarms
        • Paging Individuals/Others (S&R,EOD, etc.)
        • Calling wreckers, funeral homes, recontacting callers, etc.
        • NAWAS

QUESTIONS/COMMENTS?

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OBJECTIVES AT SHERIFF'S DISPATCH:

  1. Call Analysis
    • Verify Jurisdiction and Zone
    • In-Progress?
    • Pertinent Info, i.e. Weapons, Suspect Descriptions, etc
    • Prioritize
    • Assign to the Officer
  2. Officer Safety
    • Law Hazard in CAD
    • Back-up Units
    • Status Checks
  3. Radio Traffic
    • Channel 3 for Seeley Area, Channel 4 for Local Area
    • Other Agencies that we keep track of
    • (ISP/Parole, MSP, Jailers, K-9, County Roads, SAR, etc)
    • Other Frequencies the Position Monitors
      • SAR
      • Silver
      • County Roads
      • Administration
  4. Broadcast of Fire/Medical Calls
    • Overflow 9-1-1 and Fire/Admin Lines

OBJECTIVES AT CITY PD DISPATCH:

  1. Call Analysis
    • Verify Jurisdiction and Zone
      • In-Progress?
      • Pertinent Info, i.e. Weapons, Suspect Descriptions, etc
      • Prioritize
      • Assign to the Officer
  2. Officer Safety
    • Law Hazard in CAD
    • Back-up Units
    • Status Checks
  3. Radio Traffic
    • Channel 1 as Primary
    • Channel 2 as Secondary
    • Alert Tones
    • Broadcast of Fire/Medical Calls
  4. Overflow 9-1-1 and Fire/Admin Lines

QUESTIONS/COMMENTS?

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