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Smart911: Critical Care Information

Smart911 allows you to store critical care information in advance of any emergency.   When you set up a safety profile, your family’s critical care information is collected on the Smart911 website. Then, when you call 9-1-1 from a phone number you have registered with Smart911, your information automatically pops up on the 9-1-1 call-taker’s computer screen.  Emergency responders in the field will use this information to tailor their response to your family’s specific needs. This information is portable so your safety profile will pop up wherever you are in the nation as long as the location you are in subscribes to Smart911.     

Click here to register:


Below are examples of critical care information that you may choose to share:  

Personal Information:

Your Photo

Upload a photo of yourself or loved one and when you call 9-1-1 the dispatcher will forward it to the police, paramedics and fire fighters that are responding – so they’ll know exactly who they’re looking for when they arrive on the scene.

Your Calling Location

Now for the first time 9-1-1 operators can determine your location based on the GPS in your cell phone, even if your call drops (only on select phones). With Smart911, the police and paramedics can locate you more quickly in an emergency.

Your Name and Personal Pin

With Smart911, the 9-1-1 operator will know more about you – like your name or a personal identification number you choose. In the event you are being coerced or threatened, just give the wrong pin and they’ll be able to recognize the situation and help you more quickly.

Physical Description

Simply by knowing your height, weight and eye color, paramedics and firefighters can better identify you and your family members in an emergency.

Age / Gender

Similar to physical description, knowing the age and the gender of your family members can help police, fire and paramedics identify them should they be injured.

Household Details:

Family Profile

When firefighters are rescuing a family from a burning house how do they know that everyone is out? With Smart911, call takers can tell firefighters exactly how many people live in your house.

Photos of Children

Today when a child goes missing there’s often a delay before an Amber Alert can be triggered – the police have to acquire a photo of the missing child. With Smart911, a high quality photo of the child can be ready immediately.

Household Access

With Smart911 call takers can tell firefighters in route exactly what to expect – where the gas shut off value in your house is or where the exits are.

Pet Information

In a house fire it’s important that pets don’t get left behind either. With Smart911 you can add all your family pets to your profile to make sure that first responders rescue them as well.

Emergency Contacts

For minors or seniors with dementia, call takers can see the contact info of their care-taking family members to reach out to them when the 911 call is not a life threatening incident.

Medical Information:


You can securely share all the information about the medications you and your loved ones are taking so that in an emergency paramedics are aware of any complications and don’t have to question an injured or delirious victim.

Medical Conditions

Tell Smart911 about your family’s medical conditions – like heart attack and stroke history. This way when they receive a call from an unresponsive caller they can send all the appropriate equipment.

Psychiatric Conditions

Notify Smart911 of family members who are suffering from dementia or depression so that when they call 9-1-1, call takers can respond appropriately.


Report allergies to Smart911 and we’ll notify paramedics when you call 9-1-1. The simple knowledge of food allergies and/or latex allergies can make all the difference.

Rescue Notes

For those who require special evacuation equipment due to their weight or medical conditions, alerting Smart911 ahead of time can ensure that paramedics arrive completely prepared.

Special Needs:


All pertinent information regarding disabilities can be detailed ahead of time so that those with special needs – including speech impediments can count on first responders acting on the preloaded data as opposed to traditional questioning.


For those who have a family member with Alzheimer’s, Smart911 offers a unique solution. Instantly call takers know the callers condition and refer to the details of the profile – including current location and contact info of family members.


For the deaf community, Smart911 provides a critical service. While deaf callers are unable to respond to call takers questioning they can rely on their pre-entered profile data.


By creating a Smart911 profile ahead of time families can be assured that the appropriate translation services will be provided without delay during an emergency call.

Additional Information:

Restraining Orders

With Smart911, the police will know as they respond to a domestic dispute whether or not there are outstanding restraining orders against either party.

Vehicle Information

Include your family’s vehicle information and police can be on the look out for your car as well as your family members as they arrive on the scene after your 9-1-1 call.

Additional Notes

Smart911 allows you to include any other information – not covered in these other fields – about you and your family that you think could be helpful during a 9-1-1 call.

Click here to register:

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